Should you encounter any difficulties regarding the payment process, we kindly request that you reach out to us via email at team@dieregoods.com. Please provide us with comprehensive details pertaining to your order.

Rest assured, our dedicated team will make every effort to promptly resolve the issue and ensure a seamless experience for you.

To help our customers save money on their favourite items, we offer 10% off the first order & more. 

We accept PayPal, Visa, MasterCard , American Express, Apple Pay and Google Pay but feel free to contact us for other payment options.

If you wish to return an item and get a refund, please reach out to us within 2 weeks of receiving your order by contacting us at team@dieregoods.com. If the issue is due to our error, kindly include pictures of the defective or incorrect item along with your initial email, providing an explanation.

To ensure a smooth return process, it is important to contact us before sending the item back and provide a reason for the return. Refunds for eligible returned items will be issued to the original payment method used when placing your order.

Shipping expenses depend on the country you live in. The price will be shown to you before submitting the purchase during the checkout process.

Unfortunately, we do not provide coverage for customs/import fees. It is important to note that the payment of such fees is the sole responsibility of the importer. These fees are imposed in accordance with the regulations and laws of the destination country where the products are being shipped.

We will send tracking information to the e-mail address associated with your order once the item has shipped. You can also track your order in our Track Your Order page. If you have not received your tracking information and it has been over 4 business days, please contact us at team@dieregoods.com

When ordering as a gift for someone, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.

We ship all around the world... Please provide here you own shipping information, including times, prices, options etc.

For customers residing in Europe, the estimated shipping duration ranges from 4 to 10 business days. On the other hand, customers located in the United States or Canada can expect a shipping timeframe of 10 to 18 business days. Kindly note that during peak seasons like Christmas or other holidays, slight delays in delivery may occur due to increased shipping volumes.

We appreciate your understanding and patience as we strive to ensure your parcel reaches you in a timely manner. Should you have any further inquiries regarding shipping, please feel free to contact us.

If your order has not been received despite surpassing the estimated delivery time, we understand your concern. Rest assured, we are here to assist you. To address this issue, please follow these steps:

1. Verify order status: Check the current status of your order by reviewing the tracking information. This will provide insights into the location and progress of your package.
2. Contact customer support: Reach out to our dedicated customer support team via email at team@dieregoods.com. Kindly provide your order details, including the order number, to help us investigate the matter promptly.

We apologize for any inconvenience caused and will make every effort to resolve the situation. Your satisfaction is our priority, and we are committed to ensuring a positive shopping experience for you.

Returns are not free. Please review our return policy for information on any applicable fees or charges associated with returning items. Our customer support team will be available to assist you with any further inquiries regarding the return process.

Please visit our Return Policy page to learn more about all the cases when a return is eligible.

To obtain our return address, please contact our customer support team at team@dieregoods.com. They will provide you with the necessary return address and guide you through the return process.