Our Commitment to Your Satisfaction and Return Policy:

At DIERE, our customers are our top priority. We are dedicated to providing you with the highest quality products and a seamless experience. However, we understand that sometimes issues may arise. If there are any concerns or problems with the item you received, we will make every effort to address and resolve them to your satisfaction.

If you wish to return an item, please reach out to us within 2 weeks of receiving your order by contacting us at team@dieregoods.com. If the issue is due to our error, kindly include pictures of the defective or incorrect item along with your initial email, providing an explanation.

To ensure a smooth return process, it is important to contact us before sending the item back and provide a reason for the return. Refunds for eligible returned items will be issued to the original payment method used when placing your order.

Please keep in mind that all shipping expenses for returning the item are the customer's responsibility. The returned product must be unused and sent back in its original packaging. To avoid any confusion, kindly write "RETURNED ITEM" on the packaging.

If you have any further questions regarding the return process, we are here to assist you. Please don't hesitate to reach out to us at team@dieregoods.com.

Thank you for choosing DIERE. We appreciate your trust, and we are committed to ensuring your satisfaction with our products and services.